Privacy Policy

This Privacy Policy (hereinafter – the “Policy”) governs the collection, use, storage, and protection of personal data when you (hereinafter – the “User”) use the website http://www.portohugu.com (hereinafter – the “Website”) and its services.

1. Collection and Processing of Personal Data

1.1. When you browse our Website, we automatically collect certain information about your device, including your IP address, browser type and version, pages visited, date and time of visits, and other statistical data.

1.2. We may also collect personal data that you voluntarily provide through forms on our Website in order to respond to your inquiries or provide services (e.g., booking tours, purchasing PDF guides, or using intermediary services).

2. Storage and Protection of Personal Data

2.1. We are committed to ensuring the confidentiality and security of your personal data by implementing appropriate technical and organizational measures to protect it from unauthorized or improper use, loss, destruction, or damage.

2.2. Your personal data is stored for as long as necessary to fulfill our legal obligations or legitimate business interests.

2.3. You may use our Website without providing any personally identifiable information. However, if you wish to use certain features, subscribe to a newsletter, or submit a request via a contact form, you will need to provide personal data (e.g., name, surname, email address, phone number). Without providing such data, some features may not be available.

3. Use of Data for Bookings and Payments

3.1. Your data is used solely for the proper administration of bookings, ordered tours and services, and for processing payments through a trusted third-party payment system (Stripe).

3.2. The Operator does not have access to or store your payment card details. All payments are processed via Stripe in accordance with its security standards.

3.3. Personal data may also be used to inform you about force majeure situations or other urgent organizational matters that may affect the provision of services.

4. Data Sharing with Third Parties

4.1. Your personal data may be shared only with trusted third parties to ensure proper administration of bookings and services.

4.2. We may also disclose your personal data if required by applicable law or when necessary for the provision of our services.

5. Third-Party Websites

5.1. This Website may contain links to third-party websites or services (e.g., Tripadvisor, Viator). The Operator does not control and is not responsible for the privacy practices, security, or data handling of such third parties. We recommend reviewing their privacy policies.

6. Cookies and Tracking Technologies

6.1. The Website may use cookies and other tracking technologies to improve user experience, analyze traffic, and collect anonymous statistical data.

6.2. We do not link visitors’ IP addresses with email addresses or other personal data, ensuring user anonymity.

6.3. You can choose to disable cookies at any time through your browser settings.

7. Cancellation and Liability Provisions

7.1. Private tour cancellation policy:

• Free cancellation up to at least 7 days before the tour – 100% refund.

• Cancellation between 24 hours and 7 days before the tour – 50% refund.

• Cancellation less than 24 hours before the tour – no refund.

7.2. If a tour cannot be carried out due to the Operator’s fault or in cases of force majeure (e.g., extreme weather, government restrictions, natural disasters), the client will be offered an alternative date or a full refund.

7.3. Clients participate in tours at their own risk and must follow safety requirements and the Operator’s instructions.

7.4. The Operator is not liable for injuries, improper behavior, or loss of personal belongings during the tour, except in cases of intentional misconduct or gross negligence.

7.5. Clients are responsible for their physical condition and must assess whether the chosen tour (including hikes or active activities) is suitable for them.

7.6. Delay or no-show: if the client or their group does not arrive or is more than 15 minutes late without prior notice, the service is considered provided and no refund will be issued.

8. Your Rights

8.1. You have the right to access your personal data, request its correction, deletion, or transfer to another organization.

8.2. You also have the right to object to the processing of your data.

9. Contact Information

9.1. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: info@portohugu.com

Last updated: 24-02-2026