Terms of Service

These Terms of Service (hereinafter – the “Terms”) govern the use of the website www.portohugu.com (hereinafter – the “Website”) and the services provided on the Website. Please read these Terms carefully before using the Website. By using the Website, you agree to all the Terms set forth herein. If you do not agree with the Terms, please do not use our Website.

1. General Provisions

1.1. The Website operator is Anatolij Solovjov, operating as a sole trader (declaration No. 9996N00358797), registered with the Portuguese Tax Authority, NIF 294417931, registered address Rua das Regadas 464, 1 Direito tras., 4510-647, Gondomar, Portugal (hereinafter – the “Operator”).

1.2. By using the Website, you confirm that you are legally capable and have the right to enter into a legally binding agreement under applicable laws.

1.3. The Operator reserves the right to modify these Terms at any time by publishing updates on the Website. Continued use of the Website after such changes constitutes your acceptance of the updated Terms.

2. Services

2.1. The Website provides access to information and services related to travel and tour organization in Porto and Northern Portugal, intermediary services, as well as an online shop.

2.2. All information provided on the Website is of a general nature and may be changed without prior notice.

2.3. The Operator is not responsible for any technical issues that may disrupt the operation of the Website.

3. Registration and User Account

3.1. To use certain services on the Website, you may be required to create a personal account. When creating an account, you agree to provide accurate and complete information.

3.2. You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.

3.3. The Operator reserves the right to suspend or restrict access to the Website services if the account is used unlawfully or in violation of these Terms.

4. Personal Data Protection

4.1. The Operator undertakes to ensure the protection of personal data in accordance with applicable laws.

4.2. Information on how your personal data is collected, used, and stored is provided in the Privacy Policy: https://www.portohugu.com/privacy-policy

5. Liability

5.1. The Operator makes efforts to ensure that the content of the Website is accurate and up to date but is not responsible for any inaccuracies or inconvenience caused by the information provided.

5.2. The Website may contain links to third-party websites. The Operator is not responsible for the content or privacy policies of such websites.

5.3. The Operator is not liable for any damage or losses arising from the use of the Website, except where such liability is required by law.

6. Intellectual Property

6.1. All content and materials on the Website (texts, images, logos, design, etc.) are protected by copyright and other intellectual property rights.

6.2. It is prohibited to copy, distribute, or otherwise use the content of the Website for commercial purposes without prior consent from the Operator.

7. Booking, Payment, and Cancellation

7.1. A booking is considered confirmed only upon receipt of full payment via the secure payment system used on the Website (Stripe).

7.2. The Operator does not collect or store payment card details. Payments are processed through the third-party payment platform Stripe in accordance with its security policies.

7.3. When booking the Operator’s services through third-party platforms (e.g., www.tripadvisor.com, www.viator.com, etc.), the booking, payment, and cancellation terms specified on those platforms apply.

7.4. The Operator reserves the right to refuse a booking if the service cannot be provided due to technical or organizational reasons. In such cases, the client will receive a 100% refund.

7.5. The client may request to change the date or time of the tour no later than 7 calendar days before the start of the tour.

7.6. Changes are subject to availability and the Operator’s ability to provide the service at another time, within the limits specified in clause 7.5.

7.7. Changes are not possible less than 7 days before the start of the tour.

7.8. Free cancellation is available up to at least 7 days before the start of the tour – 100% refund.

7.9. If cancelled between 24 hours and 7 days before the start of the tour – 50% refund.

7.10. If cancelled less than 24 hours before the start of the tour – no refund.

7.11. If the tour cannot be carried out due to the Operator’s fault, the client will be offered an alternative date and time or a full refund.

7.12. In cases of force majeure (e.g., extreme weather conditions, strikes, government restrictions, natural disasters, or other unforeseen circumstances), the client will be offered an alternative date and time or a full refund.

7.13. If the client or their group fails to arrive at the agreed meeting point and time without prior notice, the service is considered provided and no refund will be issued.

7.14. Clients are advised to arrive at the meeting point at least 5–10 minutes before the start of the tour.

7.15. The Operator will wait up to 15 minutes from the agreed start time unless otherwise agreed in writing.

7.16. If the client is more than 15 minutes late and does not inform the Operator, it is considered a no-show, and clause 7.13 applies.

7.17. If the client informs about the delay, the Operator may shorten the duration of the service proportionally. In such cases, the price is not reduced.

7.18. Clients participate in tours at their own risk and agree to follow safety requirements and the Operator’s instructions.

7.19. The Operator is not liable for injuries or losses resulting from careless or inappropriate behavior during the tour, except in cases of intentional misconduct or gross negligence by the Operator.

7.20. The Operator is not responsible for the loss, damage, or theft of clients’ personal belongings during the tour.

7.21. Clients are responsible for their own physical condition and must assess whether the selected tour (including hikes or active activities) is suitable for them.

7.22. By booking a service, the client confirms that they have read and agree to these Terms.

8. Final Provisions

8.1. These Terms are governed by the laws of Portugal.

8.2. Any disputes arising from these Terms or related to the use of the Website shall be resolved through negotiation, and failing agreement – in court at the Operator’s registered address.

Last updated: 24-02-2026